“Yoshida [originator of the Iceberg of Ignorance] found that, even though 100% of front-line problems were known to the front-line employees, only 74% were known to team leaders, 9% to middle management and just 4% to top management!
The ‘Iceberg of Ignorance‘ is a damn good story. It offers a powerful but painful insight into the miserable state of the modern workplace.
Leaders who show humility by mixing with the front-line gain more status and influence than their peers who prefer to stay in their offices. Moreover, leaders can actively enhance their status by engaging in work below their pay grade.”
Read the original article here on corporate rebells.